Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
Customize Your Chat Window with the Deployment APIs
Customize Chat Buttons with the Deployment APIs
Find and Create Records Automatically with the Deployment APIs
Customize Automated Chat Invitations with the Deployment APIs
setCustomVariable
rejectChat
addButtonEventHandler
Automated Chat Invitation Code Sample
Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Automated Chat Invitation Code Sample

Test and preview how automated chat invitations can work on your website using this code sample.

The following code is for an automated chat invitation that uses the addButtonEventHandler() method to display a customized invitation on a website. This invitation allows customers to start a chat with an agent when an agent with the correct skills is available to chat.

If enhanced domains aren’t enabled in your org, your URL format is different. For details, see My Domain URL Formats in Salesforce Help.

Note

This code lets you pass data that’s available in JavaScript so it can be used in your invitation’s sending rules in Setup. This is an example of how your settings might look:
Automated invitation sending rules in Setup