PendingServiceRoutingInteractionInfo

Represents PendingServiceRouting interaction information that’s used when work is routed to an agent. For a screen pop, it specifies which records to open when work is routed to an agent from a specific channel.

For more information, see PendingServiceRoutingInteractionInfo in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Id`	Pending Service Routing Interaction Information ID	id	18
`IsDeleted`	Deleted	boolean
`IsFocused`	Is Focused	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string	255
`PendingServiceRoutingId`	Pending Service Routing ID	reference	18
`PrimaryRecordId`	Primary Record ID	reference	18
`SystemModstamp`	System Modstamp	datetime
`TargetObjectId`	Target Object ID	reference	18

Salesforce Field Reference Guide

PendingServiceRoutingInteractionInfo

Fields