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Troubleshooting for Org Shape
Here are some issues you can encounter when using Org Shape for Scratch Orgs.
- DevOps Center Isn’t Enabled in a Scratch Org Based on an Org Shape
- Description: Although DevOps Center is enabled in the source org, the scratch org created from the source org’s shape doesn’t have DevOps Center enabled. The DevOps Center org preference is purposely toggled off. We require that customers explicitly enable it by indicating the feature and setting in the scratch org definition file for legal reasons as part of the DevOps Center terms and conditions.
- Workaround: Add the DevOps Center feature and setting to the scratch org definition file. See Scratch Org Definition for Org Shape for details.
- ERROR running force:org:shape:list: Error authenticating with the refresh token due to: inactive user
- ERROR running force:org:shape:list: Error authenticating with the refresh token due to: expired access/refresh token
- Description: A trial org from which you created the org shape has expired.
-
Workaround:
- Use sfdx force:auth:logout to log out and remove the expired org.
- Run sfdx force:org:shape:list again.
- Can't create a Digital Experience Cloud Site Using Org Shape
-
Description: When you try to create a scratch org from an org shape that
contains an Experience Cloud Site, you get an
error.
- Workaround: None.
- Error While Creating Scratch Org Using a Shape
-
Description: You see this error when creating a scratch org using a
shape.
- Workaround: Generate a new shape using the force:org:shape:create command, then try again.
- Shift Status Picklists Aren’t Populated When Using a Shape With Field Service
- Description: When you create a scratch org from a shape with Field Service enabled, the Status field picklist for Shifts is empty.
-
Workaround: Use an org shape with field service disabled, then enable
field service in the scratch org definition file
settings.
- Org Shape Feature Accepts Only 15-Character Org IDs
- Description: You can use only 15-character org IDs when enabling Org Shape for Scratch Orgs and specifying the source org in the scratch org definition file. Org IDs are usually 18 characters long, which is what the force:org:list command displays.
- Workaround: Use only the first 15 characters of a standard 18-character org ID when working with the Org Shape feature.