Chat REST API Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
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Overview
Getting Started with the Chat REST API
Request Headers
Your Message Long Polling Loop
Using Estimated Wait Time Instead of Queue Position for a Chat Session (Beta)
ChasitorInit
ReconnectSession
ChasitorResyncState
Request Bodies for Chat REST API
Response Bodies for Chat REST API
Chat REST API Data Types
Status Codes and Error Responses
Newer Version Available
Create a Chat Visitor Session
To create or reestablish a chat visitor session using the Chat REST API, you must
make certain requests.
-
ChasitorInit
Initiates a new chat visitor session. The ChasitorInit request is always required as the first POST request in a new chat session. -
ReconnectSession
Reconnect a customer’s chat session on a new server if the session is interrupted and the original server is unavailable. -
ChasitorResyncState
Reestablishes the chat visitor’s state, including the details of the chat, after a ReconnectSessionrequest is completed.