Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
How are the Classic and Lightning Console APIs Different?
Lightning Console JavaScript API
Lightning Console JavaScript API Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events with the Lightning Console JavaScript API
Using Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods
Events
lightning:tabClosed
lightning:tabCreated
lightning:tabFocused
lightning:tabRefreshed
lightning:tabReplaced
lightning:tabUpdated
Lightning Message Channels for LWC
LWC Events for Enhanced Messaging
Aura Events for Enhanced Messaging
Events for Chat
Events for Omni-Channel
lightning:omniChannelConnectionError
lightning:omniChannelLoginSuccess
lightning:omniChannelStatusChanged
lightning:omniChannelLogout
lightning:omniChannelWorkAssigned
lightning:omniChannelWorkAccepted
lightning:omniChannelWorkDeclined
lightning:omniChannelWorkClosed
lightning:omniChannelWorkFlagUpdated
lightning:omniChannelWorkloadChanged
Salesforce Classic API
Other Resources
PDF

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lightning:omniChannelWorkClosed

Indicates that the status of an AgentWork object is changed to Closed.

Response

Name Type Description
workItemId string The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent.
workId string The ID of a work assignment that’s routed to an agent.

Example

This example prints work details to the browser’s developer console when an Omni-Channel user closes a tab in the console that’s associated with a work item.

Component code:

Controller code: