Data Cloud Reference Guide
jConversation Reason Category DMO
The Conversation Reason Category DMO is a Data Cloud data model object
for a grouping of conversation reasons that have the same overall topic. It contains
aggregated metrics for the associated conversation reasons. Example values include Order
Management, Payments, and Account Management.
Object API Name
ssot__ConversationReasonCategory__dlm
Category
Other
Primary Subject Area
Primary Key
Conversation Reason Category (ssot__Id__c)
Relationships
None.
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Average Duration Seconds | ssot__AverageDurationSecondsNumber__c | The average duration for the conversation category in seconds. | number |
| Average Number of Conversation Turns | ssot__AverageNumOfTurnsConversationNumber__c | The average number of turns in the conversation category/ | number |
| Conversation Reason Category ID | ssot__Id__c | A unique ID used as the primary key for the conversation reason category DMO. | text |
| Conversation Reason Report Definition | ssot__ConvReasonReportDefinitionID__c | A reference ID to the conversation reason report definition. | text |
| Data Source | ssot__DateSourceId__c | A reference ID for the logical name for a system that is the source of records identified by the external record ID. | text |
| Data Source Object | ssot__DateSourceObjectId__c | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Einstein Score | ssot__EinsteinScoreNumber__c | The Einstein score for the conversation reason category. | number |
| Frequency Percent | ssot__FrequencyPercent__c | The frequency percent for the conversation reason category. | number |
| Internal Organization | ssot__InternalOrganizationId__c | A reference ID to the business unit or other internal organization that owns the conversation reason category. | text |
| Name | ssot__Name__c | The name of the conversation reason category. | text |
| Reason Count | ssot__ReasonCount__c | The count of conversation reasons in the category. | number |
| Total Conversation Count | ssot__TotalConnversationCount__c | The count of conversations in the category. | number |
| Training Date | ssot__TrainingDate__c | The date when the category report training last occurred. | dateTime |