Financial Services Cloud Developer Guide

Financial Services Cloud Developer Guide
Financial Services Cloud Standard and Custom Objects
Financial Services Cloud Associated Objects
Apex Reference
Financial Services Cloud Business APIs
REST Reference
Resources
Request Bodies
Address Input
Asset Input
Borrower Address Input
Borrower Declaration Input
Borrower Employment Input
Borrower Income Input
Borrower Input
Case Info Wrapper
Case Participant Info Wrapper
Complaint Info Wrapper
Complaint Management Request Input
Document Info Attributes Wrapper
Ethoca Alert Callback Input
Ethoca Event
Ethoca Links
Extended Fields Input
Filter Criteria
Financial Goal Create Input
Financial Goal Funding Input
Financial Goal Input
Financial Goal List Create Input
Financial Goal Party Input
Financial Goal Patch Input
Financial Goal Query Input
Financial Input
Generic Object Wrapper
Liability Input
Mapper Input Representation
Mortgage Input
Property Input
Title Holder Input
Response Bodies
Financial Services Cloud Metadata API
Financial Services Cloud Standard Invocable Actions
Financial Services Cloud Tooling API Objects
Financial Services Cloud Custom Metadata Types
Financial Services Cloud Custom Triggers and Validation Rules
Data Processing Engine and Monitor Workflow Services
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Complaint Info Wrapper

Input representation of the complaint details.
Properties
Name Type Description Required or Optional Available Version
accountId String ID of the account associated with the complainant. Optional 58.0
additionalInfo Map<String, Generic Object Wrapper> Additional details of the complaint. Optional 58.0
complaintSubType String Subtype of the complaint. Possible values are:
  • Account Opening/Closure
  • Attempts to Collect Debt not Owed
  • Auto Debit Mandate
  • Cash not Dispensed
  • Communication Tactics
  • Credit Limit Changed
  • Credit Report / Credit Score
  • Delays / Timescales
  • Disputes over sum/charges
  • Errors / not following instructions
  • Fraud Handling
  • Inaccessible ATMs
  • Inaccessible Branch Entrances
  • Inaccessible Website
  • Inaccessible Mobile banking features
  • Misleading Advertising
  • Mobile Banking - Features or Functionality
  • No Written Notification About Debt
  • Online Banking Features or Functionality
  • Other General Admin/Customer Service
  • Others
  • Problem when Making Payments
  • Product Disclosure Information
  • Product Performance/Features
  • Unauthorized Transaction(s)Unclear Arrangement
  • Unclear Guidance
  • Unsuitable Advice
 Required 58.0
complaintType String Type of the complaint. Possible values are:
  • Accessibility Issues
  • Advising, Selling and Arranging
  • Digital or Technology
  • Financial Hardships or Collections
  • General Admin/ Customer Service
  • Information, sums/charges or product performance
  • Lending / Credit
  • Marketing or Corporate Communications
  • Others
  • Transaction Related
 Required 58.0
description String Description of the complaint. Optional 58.0
email String Email ID of the complainant. Optional 58.0
incidentDate String Date the complaint-related incident occurred. Required 58.0
priority String Priority of the complaint. Possible values are:
  • Critical
  • High
  • Low
  • Medium
The default value is Medium.		 Optional 58.0
productType String Product type related to the complaint. Possible values are:
  • ATM / debit card
  • Credit Card or Prepaid Card
  • Insurance
  • Investments
  • Merchant Services
  • Mobile / electronic banking
  • Money transfers, virtual currency, and money services
  • Mortgage / Home Finance
  • Other
  • Personal Loan / other loans
  • Vehicle loan or lease
 Optional 58.0
receivedDate String Date of reporting for the complaint. Required 58.0
status String Resolution status of the complaint. Possible values are:
  • In Review
  • Pending
  • Resolved
  • Submitted
The default value is Submitted.		 Optional 58.0
subject String Subject of the complaint. Optional 58.0