Data Cloud Reference Guide
jService Presence Status DMO
The Service Presence Status DMO is a Data Cloud data model object
(DMO) for a presence status that can be assigned to a service channel. For example, Available
for Leads, Out for Lunch, or Busy.
Object API Name
ssot__ServicePresenceStatus__dlm
Category
Other
Primary Subject Area
Primary Key
Agent Work Status Id (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Agent Service Presence | Service Presence Status | Many To One: N:1 | Service Presence Status | Agent Work Status Id |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Agent Work Status Id | ssot__Id__c | A unique ID used as the primary key for the service presence status DMO. | text |
| Data Source | ssot__DataSourceId__c | A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Description | ssot__Description__c | The service presence status description. | text |
| Internal Organization | ssot__InternalOrganizationId__c | A reference ID to the business unit or other internal organization that owns the service presence status. | text |
| Name | ssot__Name__c | The name of the service presence status. | text |