Newer Version Available
Case Participant Info Wrapper
- Properties
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Name Type Description Required or Optional Available Version additionalInfo Map<String, Generic Object Wrapper> Additional information about the case participant. Optional 58.0 authorizationProof String Proof of authorization for the case participant. Possible values are: - Email Consent
- Verbal Consent
- Power of Attorney
- Joint Ownership
Required when the complainant is a customer representative, otherwise optional 58.0 participantId String Case participant’s account ID. Required 58.0 preferredCallTimeFrom String Preferred time window to call the case participant. Optional 58.0 preferredCallTimeTo String Preferred time window to call the case participant. Optional 58.0 preferredCommunicationMode String Preferred mode of communication by the case participant to get updates related to the complaint. Optional 58.0 role String Role of the case participant. Possible values are: - Complainant
- Complainant Representative
Optional 58.0 status String Status of the case related to the participant. Possible values are: - Active
- In Review
- Pending
- Submitted
Optional 58.0