Omniscripts for Subscriber Lifecycle Management

vpls360csr_BuyAddonsV3_English

This Omniscript is used in the guided Shopping Experience flow in the agent console.

Agent console: Shop Add-On

vpls360csr_CancelOrder_English

This Omniscript is used in the guided Cancellation of an Order flow in the agent console.

Agent console: Cancel Order

vpls360csr_CancelRevokeAsset_English

This Omniscript is used to cancel an asset and revoke a cancellation from the agent console.

Agent console: Cancel Asset

vpls360csr_CancelRevokeSubscription_English

This Omniscript is used to cancel the base assets of a subscription and to revoke a cancellation in the agent console.

Agent console: Cancel Subscription and Revoke Cancellation

vpls360csr_ChangeAddress_English

This Omniscript is used to update a customer's address from the agent console.

Agent console: Update Address for Customer

vpls360csr_ChangeBasePackage_English

This Omniscript is used to change or upgrade a base package from the agent console.

Agent console: Change Base Pack

vpls360csr_ChangePersonalDetails_English

This Omniscript is used to update the personal details of a customer from the agent console.

Agent console: Edit Payment Details, Billing tab

vpls360csr_EditPayment_English

This Omniscript is used to update the payment method details for a customer.

Agent console: Edit Payment Details, Billing tab

vpls360csr_MakeStripePayment_English

This Omniscript is used to make payments (Pay Now) in the Billing tab from the agent console.

Agent console: Make Payment in Bills and Purchases Billing tab

vpls360csr_UpdatePersonalDetails_English

This Omniscript is used to update or change the personal details of a customer, including Name, Phone number, and Email.

Agent console: Update or Change Personal Details of a Customer