Omni-Channel Developer Guide
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Methods for Omni-Channel in Lightning Experience
Use these Lightning Console JavaScript API methods for Omni-Channel. Omni-Channel lets
your call center route any type of incoming work item to the most qualified, available agents.
- acceptAgentWork for Lightning Experience
- closeAgentWork for Lightning Experience
- declineAgentWork for Lightning Experience
- getAgentWorkload for Lightning Experience
- getAgentWorks for Lightning Experience
- getServicePresenceStatusChannels for Lightning Experience
- getServicePresenceStatusId for Lightning Experience
- login for Lightning Experience
- logout for Lightning Experience
- lowerAgentWorkFlag for Lightning Experience
- raiseAgentWorkFlag for Lightning Experience
- setServicePresenceStatus for Lightning Experience