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Create a Service Cloud Voice Package
This managed package lets you develop and distribute resources that are needed to
integrate your telephony system with Service Cloud Voice and enable Voice in an org.
Create Developer Hub and Namespace Orgs
Linking a Developer Hub to a namespace org lets you use the Salesforce Developer Experience to develop a second-generation package.
Create a Salesforce DX Project
Allow Service Cloud Voice to communicate with your telephony provider. The package you’re creating includes a connector, contact center, settings metadata, and more.
Assign User Permissions
Service Cloud Voice for Partner Telephony comes with the following user permissions, which should be assigned to users as part of the Contact Center Admin (Partner Telephony) and Contact Center Agent (Partner Telephony) permission sets.
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