Data Cloud Reference Guide
jWinter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Event Structure
Cart Interaction
Catalog Interaction
Order Interaction
Line Item Data
User Data
Account Data
Consent Data
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Event Specifications
Event specifications for Salesforce Interactions SDK.
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Event Structure
An event collected by Salesforce Interactions Web SDK contains properties that are automatically set by the system and optional properties that are set by you. -
Cart Interaction
A cart interaction is where a customer modifies the contents of their online shopping cart. -
Catalog Interaction
Use a catalog interaction to capture when a customer interacts with various tracking items. For example, a product or a blog post. -
Order Interaction
An order interaction is an ecommerce event that captures actions performed by a user to manage new, in progress, or completed orders. -
Line Item Data
Line items are intended to describe purchasable items and are used in cart and order interactions. -
User Data
Track profile data for a user with or without an associated interaction using Salesforce Interactions Web SDK. -
Account Data
Account data represent user information at the account level. The account fields allow you to capture data for many customers in one account. -
Consent Data
Consent data is used to either grant or revoke consent in Salesforce Interactions SDK. When a customer chooses to opt in to tracking these consent details are attached to the Event Structure of the first tracked event.