Field Service Developer Guide
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Field Service Warranty Management Data Model
Use warranty items to record details of the labor, parts, and expenses, along with any
exchange options, that are provided to rectify issues with products sold or installed. Create
standard warranties for products and product families and, for products you install, record
details of additional or extended warranties along with exclusions and void terms.
A warranty term is linked to a product warranty term to define the standard warranty offered for a product or product family. When a product is installed, asset warranty term details are created from the standard warranty. An asset warranty term can be associated with a work order, work order line item, case, or entitlement to track actions related to the fulfillment of the warranty term provisions.
