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vpls360csr_ChangePersonalDetailsPreProcess

This Integration Procedure is used in the agent console to change the personal details of an account.

Sample Input

1{
2    "interactionId": "a1S4W000006A1aIUAS"
3}

Parameter

Required/Optional

interactionId

Required

Sample Output

1{
2  "InteractionNode": {
3    "AccountId": "",
4    "ContactId": "",
5    "interactionId": "a1S4W000006A1aIUAS",
6    "interactionTopicId": "a1R4W000004cw7ZUAQ"
7  },
8  "PersonalDetails": {
9    "ShippingStreet": "Bangalore Urban",
10    "ShippingState": "Karnataka",
11    "ShippingCountry": "India",
12    "ShippingCity": "Bengaluru",
13    "BillingStreet": "Bangalore Urban",
14    "BillingState": "Karnataka",
15    "BillingCountry": "India",
16    "BillingCity": "Bengaluru",
17    "LastName": "Express",
18    "FirstName": "Media",
19    "ContactId": "0034W00002IR1JQQA1",
20    "ContactEmail": "PSR@media.org"
21  }
22}

Called By

  • Flows:

    • Agent console: Change Personal Details of an Account

  • Components:

    • Omniscript: vpls360csrChangePersonalDetails

Calls

  • Data Mapper: vpls360csr-GetCustomerDetailsByContextId

  • Integration Procedure Action: VPL_CreateCustomerInteractionTopicInOS