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Engagement Interaction Output

Output representation to fetch an engagement interaction record.
Property Name Type Description Filter Group and Version Available Version
attendeeAuthenticated Boolean Checks if the initiating attendee is authenticated. Small, 55.0 55.0
attendeeVerificationTime String The attendee verification time. Small, 55.0 55.0
attendeeVerified Boolean Checks if the initiating attendee is verified. Small, 55.0 55.0
communicationChannel String The communication channel for an engagement interaction. Small, 55.0 55.0
contextId String The context ID for an engagement interaction. Small, 55.0 55.0
customFields Engagement Custom Fields Output The list of custom fields. Small, 56.0 56.0
duration String The duration of an engagement interaction. Small, 55.0 55.0
endDateTime String The end date and time of an engagement interaction. Small, 55.0 55.0
engagementAttendees Engagement Attendee Details Output[] The engagement attendee details. Small, 55.0 55.0
engagementTopics Engagement Topic Output[] The engagement topic details. Small, 55.0 55.0
externalIdentifierId String The external identifier ID of an engagement interaction. Small, 55.0 55.0
id String The engagement interaction ID. Small, 55.0 55.0
initiatingAttendeeId String The initiating attendee ID. Small, 55.0 55.0
mappedState String The mapped state for an engagement interaction. Small, 55.0 55.0
ownerId String The owner ID of an engagement interaction. Small, 55.0 55.0
phoneNumber String The phone number of the caller.

The phone number is used to get the context of the previous engagement.

Note

Small, 57.0 57.0
reason String The reason of the engagement interaction. Small, 55.0 55.0
sentiment String The sentiment of an initiating attendee. Small, 55.0 55.0
startDateTime String The start date and time of an engagement interaction. Small, 55.0 55.0
status String The status of an engagement interaction. Small, 55.0 55.0
type String The type of an engagement interaction. Small, 55.0 55.0