Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Connect API
AWS Lambda Functions
How to Use Lambda Functions
Authentication
InvokeSalesforceRestApiFunction
InvokeTelephonyIntegrationApiFunction
ContactLensConsumerFunction
ContactLensProcessorFunction
ContactDataSync
CTRDataSyncFunction
HandleContactEvents
PostCallAnalysisTriggerFunction
RealtimeAlertLambda
VoiceMailAudioProcessingFunction
VoiceMailPackagingFunction
VoiceMailTranscribeFunction
kvsConsumerTrigger
kvsTranscriber
Query AWS Lambda Functions to Analyze a Voice Call
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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VoiceMailTranscribeFunction Lambda Function

This Lambda function transcribes voicemail recordings.

Configuration: Configure this function if you want to set up voicemail.

This function applies to the Service Cloud Voice with Partner Telephoney from Amazon Connect telephony setup.

Description: This function transcribes voicemail recordings. This function isn't directly invoked from a contact flow. It's triggered when a voicemail recording file is added to the voicemail_recordings folder in the contact center’s Amazon S3 bucket.

This Lambda function performs the following steps:

  1. Gets the voicemail recording files from the contact center’s Amazon S3 bucket.
  2. Transcribes the recordings.
  3. Puts the files into the voicemail_transcriptions folder in the contact center’s Amazon S3 bucket.

For an example, see Set Up Voicemail.