Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Telephony Integration API
Authorization
Create a Voice Call Record
Update a Voice Call Record
Create a Transcript
Create Transcripts in Bulk
Execute an Omni-Channel Flow
Send a Real-Time Conversation Event
Store a Post-Call Conversation Event
Clear Routing
Sample Code
Toolkit API
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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Telephony Integration REST API Sample Code

The following JavaScript code sample performs the authorization process and then invokes the Voice API.

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