Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Associate Partner Telephony Users and Groups with Queues
Change Status While on a Call
Transcribe Calls in Real Time
Send Real-Time Signals
Supervisor Listen In or Barge In
Send Additional Call Information
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
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Send Additional Call Information

You can disable certain call handling options such as end call, dial pad, and phone book in the softphone.

Use the CALL_UPDATED event to send additional information during a call to disable certain call handling options such as end call, dial pad, and phone book in the softphone. This event uses the CallResult class object, so you can use the CallInfo object to update the softphone controls. This event can be published during the call.

When implementing the getVoiceCapabilities(), set the value of the required field of the VoiceCapabilitiesResult to disable the corresponding option in the softphone. For example, to disable the dial pad, when implementing getVoiceCapabilities(), set the value of the isDialPadDisabled field of VoiceCapabilitiesResult to true.