lightning:conversationAgentSend

Event triggered when an agent sends a chat message through the Salesforce console. This method does not intercept the message before it’s sent to the chat visitor. This event is also triggered when using Enhanced Messaging channels.

Response

Name	Type	Description
recordId	String	The ID of the work record that’s associated with the current chat.
content	String	The text of the message in the chat log.
name	String	The name of the agent who is attempting to send the message. This name matches the agent name displayed in the chat log.
type	String	The type of message that was received—for example, agent.
timestamp	Date/Time	The date and time that the agent attempted to send the chat message.

Example

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" description="Conversation toolkit api sample">
2  <lightning:conversationToolkitAPI aura:id="conversationKit" />
3  <aura:handler event="lightning:conversationAgentSend" action="{! c.onAgentSend}" />
4</aura:component>

Controller code:

1({
2    onAgentSend: function(cmp, evt, helper) {
3        var recordId = evt.getParam("recordId");
4        var content = evt.getParam("content");
5        var name = evt.getParam("name");
6        var type = evt.getParam("type");
7        var timestamp = evt.getParam("timestamp");
8
9        console.log("recordId:" + recordId + " content:" + content + " name:" + name + " timestamp:" + timestamp);
10    }
11})

Salesforce Console Developer Guide

lightning:conversationAgentSend

Response

Example