Apex Reference Guide

Apex Reference Guide
Release Notes
Apex DML Operations
ApexPages Namespace
AppLauncher Namespace
Approval Namespace
Auth Namespace
Cache Namespace
Canvas Namespace
ChatterAnswers Namespace
CommerceBuyGrp Namespace
CommerceExtension Namespace
CommerceOrders Namespace
CommercePayments Namespace
CommerceTax Namespace
ComplianceMgmt Namespace
Compression Namespace
ConnectApi Namespace
Context Namespace
Database Namespace
Datacloud Namespace
DataRetrieval Namespace
DataSource Namespace
DataWeave Namespace
Dom Namespace
embeddedai Namespace
EventBus Namespace
ExternalService Namespace
Flow Namespace
Flowtesting Namespace
FormulaEval Namespace
fsccashflow Namespace
Functions Namespace
ise_bots_apex Namespace
industriesNlpSvc
IndustriesDigitalLending Namespace
Invocable Namespace
InvoiceWriteOff Namespace
IsvPartners Namespace
KbManagement Namespace
LxScheduler Namespace
Messaging Namespace
Metadata Namespace
PlaceQuote Namespace
Pref_center Namespace
Process Namespace
QuickAction Namespace
Reports Namespace
RevSignaling Namespace
RevSalesTrxn Namespace
RichMessaging Namespace
Salesforce_Backup Namespace
Schema Namespace
Search Namespace
Sfc Namespace
Sfdc_Checkout Namespace
Sfdc_Enablement Namespace
sfdc_surveys Namespace
Site Namespace
Slack Namespace
Support Namespace
EmailTemplateSelector Interface
EmailTemplateSelector Methods
EmailTemplateSelector Example Implementation
MilestoneTriggerTimeCalculator Interface
System Namespace
TerritoryMgmt Namespace
TxnSecurity Namespace
UserProvisioning Namespace
VisualEditor Namespace
Wave Namespace
Appendices
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EmailTemplateSelector Interface

The Support.EmailTemplateSelector interface enables providing default email templates in Case Feed. With default email templates, specified email templates are preloaded for cases based on criteria such as case origin or subject.

Support.EmailTemplateSelector works only in Salesforce Classic, not in Lightning Experience. Lightning Experience users can specify default values for emails using the QuickActionDefaultsHandler interface.

Namespace

Support

To specify default templates, you must create a class that implements Support.EmailTemplateSelector.

When you implement this interface, provide an empty parameterless constructor.

EmailTemplateSelector Methods

The following are methods for EmailTemplateSelector.

getDefaultTemplateId(caseId)

Returns the ID of the email template to preload for the case currently being viewed in the case feed using the specified case ID.

Signature

public ID getDefaultTemplateId(ID caseId)

Parameters

caseId
Type: ID

Return Value

Type: ID

EmailTemplateSelector Example Implementation

This is an example implementation of the Support.EmailTemplateSelector interface.

The getDefaultEmailTemplateId method implementation retrieves the subject and description of the case corresponding to the specified case ID. Next, it selects an email template based on the case subject and returns the email template ID.

The following example tests the above code: