BusinessProcessGroup

Represents information about the customer lifecycle maps. Customer lifecycle maps are used to track the scores provided by customers across their lifecycle using Salesforce Surveys. For example, the lifecycle stages for an Insurance business process group can include acquisition, onboarding, claims, routine services, and renewal. This object is available in API version 51.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Fields

Field	Details
CustomerSatisfactionMetric	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Represents the question type that measures the customer’s Net Promote Score or satisfaction score across their lifecycle. Possible values are: `CSAT` `NPS`
Description	Type textarea Properties Create, Nillable, Update Description Description of the customer lifecycle map.
DeveloperName	Type string Properties Create, Filter, Group, Sort, Update Description Developer name of the customer lifecycle map. Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. Note
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Language of the `MasterLabel`. Possible values are: `af`—Afrikaans `am`—Amharic `ar`—Arabic `ar_AE`—Arabic (United Arab Emirates) `ar_BH`—Arabic (Bahrain) `ar_DZ`—Arabic (Algeria) `ar_EG`—Arabic (Egypt) `ar_IQ`—Arabic (Iraq) `ar_JO`—Arabic (Jordan) `ar_KW`—Arabic (Kuwait) `ar_LB`—Arabic (Lebanon) `ar_LY`—Arabic (Libya) `ar_MA`—Arabic (Morocco) `ar_OM`—Arabic (Oman) `ar_QA`—Arabic (Qatar) `ar_SA`—Arabic (Saudi Arabia) `ar_SD`—Arabic (Sudan) `ar_SY`—Arabic (Syria) `ar_TN`—Arabic (Tunisia) `ar_YE`—Arabic (Yemen) `bg`—Bulgarian `bn`—Bengali `bs`—Bosnian `ca`—Catalan `cs`—Czech `cy`—Welsh `da`—Danish `de`—German `de_AT`—German (Austria) `de_BE`—German (Belgium) `de_CH`—German (Switzerland) `de_LU`—German (Luxembourg) `el`—Greek `en_AU`—English (Australian) `en_CA`—English (Canadian) `en_GB`—English (UK) `en_HK`—English (Hong Kong) `en_IE`—English (Ireland) `en_IN`—English (Indian) `en_MY`—English (Malaysian) `en_NZ`—English (New Zealand) `en_PH`—English (Philippines) `en_SG`—English (Singapore) `en_US`—English `en_ZA`—English (South Africa) `es`—Spanish `es_AR`—Spanish (Argentina) `es_BO`—Spanish (Bolivia) `es_CL`—Spanish (Chile) `es_CO`—Spanish (Colombia) `es_CR`—Spanish (Costa Rica) `es_DO`—Spanish (Dominican Republic) `es_EC`—Spanish (Ecuador) `es_GT`—Spanish (Guatemala) `es_HN`—Spanish (Honduras) `es_MX`—Spanish (Mexico) `es_NI`—Spanish (Nicaragua) `es_PA`—Spanish (Panama) `es_PE`—Spanish (Peru) `es_PR`—Spanish (Puerto Rico) `es_PY`—Spanish (Paraguay) `es_SV`—Spanish (El Salvador) `es_US`—Spanish (United States) `es_UY`—Spanish (Uruguay) `es_VE`—Spanish (Venezuela) `et`—Estonian `eu`—Basque `fa`—Farsi `fi`—Finnish `fr`—French `fr_BE`—French (Belgium) `fr_CA`—French (Canadian) `fr_CH`—French (Switzerland) `fr_LU`—French (Luxembourg) `ga`—Irish `gu`—Gujarati `hi`—Hindi `hr`—Croatian `hu`—Hungarian `hy`—Armenian `in`—Indonesian `is`—Icelandic `it`—Italian `it_CH`—Italian (Switzerland) `iw`—Hebrew `ja`—Japanese `ka`—Georgian `km`—Khmer `kn`—Kannada `ko`—Korean `lb`—Luxembourgish `lt`—Lithuanian `lv`—Latvian `mi`—Te reo `mk`—Macedonian `ml`—Malayalam `mr`—Marathi `ms`—Malay `mt`—Maltese `my`—Burmese `nl_BE`—Dutch (Belgium) `nl_NL`—Dutch `no`—Norwegian `pl`—Polish `pt_BR`—Portuguese (Brazil) `pt_PT`—Portuguese (European) `rm`—Romansh `ro`—Romanian `ro_MD`—Romanian (Moldova) `ru`—Russian `sh`—Serbian (Latin) `sh_ME`—Montenegrin `sk`—Slovak `sl`—Slovene `sq`—Albanian `sr`—Serbian (Cyrillic) `sv`—Swedish `sw`—Swahili `ta`—Tamil `te`—Telugu `th`—Thai `tl`—Tagalog `tr`—Turkish `uk`—Ukrainian `ur`—Urdu `vi`—Vietnamese `xh`—Xhosa `zh_CN`—Chinese (Simplified) `zh_HK`—Chinese (Hong Kong) `zh_SG`—Chinese (Singapore) `zh_TW`—Chinese (Traditional) `zu`—Zulu
ManageableState	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Indicates the manageable state of the specified component that is contained in a package. Possible values are: `beta`—Managed-Beta `deleted`—Managed-Proposed-Deleted `deprecated`—Managed-Proposed-Deprecated `deprecatedEditable`—SecondGen-Installed-Deprecated `installed`—Managed-Installed `installedEditable`—SecondGen-Installed-Editable `released`—Managed-Released `unmanaged`—Unmanaged
MasterLabel	Type string Properties Create, Filter, Group, Sort, Update Description Label of the customer lifecycle map.
NamespacePrefix	Type string Properties Filter, Group, Nillable, Sort Description Namespace prefix associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix.

Tooling API

BusinessProcessGroup

Supported SOAP API Calls

Supported REST API Methods

Fields