Social Engagement Setup

Enable and disable Social Customer Service.

Resource

1/connect/social-engagement/setup

Available version

44.0–61.0

HTTP methods

PUT, DELETE

Request body for PUT

Root XML tag

<SocialCustomerServiceConfig>

JSON example

1{
2  "socialPublishingApprovalEnabled" : true,
3  "inboundParentPostEnabled" : true,
4  "runAsUserId" : "005xxxxxxxxxxxxxxx",
5  "inboundApexHandlerId" : "01pxxxxxxxxxxxxxxx",
6  "callbackUrl" : "https://after.scsLogin.landingPage.example"
7}

Properties

Name	Type	Description	Required or Optional	Available Version
`callbackUrl`	String	Callback URL used to generate tenant setup URL.	Optional	44.0
`inboundApexHandlerId`	String	ID of the inbound Apex handler that is responsible for inserting any records as a result of inbound social data. Default value is `null` and uses the default inbound Apex handler provided by Social Customer Service.	Optional	44.0
`inboundParentPostEnabled`	Boolean	Indicates whether the parent post of an inbound post should also be sent to your org. The parent post represents the social post that this post is replying to. Default value is `false`.	Optional	44.0
`inboundProcessingConcurrencyEnabled`	Boolean	Indicates whether your org allows concurrent processing of inbound social posts written by different people (`true`) or not (`false`). Social posts written by the same person are processed one at a time instead of simultaneously. Default value is `false`.	Optional	53.0
`providerSettings`	Social Customer Service Provider Settings Input[]	List of Social Customer Service settings related to the behavior of specific social networks.	Optional	45.0
`runAsUserId`	String	ID of the user that is executing your inbound Apex handler. Default value is the ID of the context user.	Optional	44.0
`socialPublishingApprovalEnabled`	Boolean	Indicates whether some agents require approval to publish on social networks. Default value is `false`.	Optional	44.0

Response body for PUT

Social Customer Service Configuration

Response body for DELETE: 204: Successful Delete

Connect REST API Developer Guide

Social Engagement Setup