Methods for | Salesforce Console Developer Guide

Methods for Navigation Items in Lightning Experience
Lightning console apps display an item menu that lets users select navigation items, such as cases, contacts, and accounts. Salesforce admins choose which navigation items to display in the navigation menu.

Methods for Workspace Tabs and Subtabs in Lightning Experience
A Lightning console app displays Salesforce pages as workspace tabs or subtabs. A workspace tab displays the main work item or record, such as an account. A subtab displays related records, such as an account’s contacts or opportunities.

Methods for the Utility Bar in Lightning Experience
The utility bar houses Aura components and Lightning web components, providing users quick access to tools they use often. The utility bar is available in Lightning Experience only. Both Lightning Web Components (LWC) and Aura Components support the utility bar methods, with usage differences noted on each method.

LWC Methods for Enhanced Messaging in Lightning Experience
The Conversation Toolkit API for Enhanced Messaging provides methods to interact with a Messaging customer from a Lightning web component (LWC). These methods apply to Lightning web components in Lightning Experience only.

Aura Methods for Enhanced Messaging in Lightning Experience
Enable your developers to customize the agent experience by allowing custom components to interact with the Enhanced Conversation Component. These methods apply to Aura components in Lightning Experience only.

Methods for Chat in Lightning Experience
Let customers chat with your agents on your web page.

Methods for Omni-Channel in Lightning Experience
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents.