CustomMsgChannel

Represents a custom conversation channel and stores event-driven Messaging settings. Custom conversation channels are implemented for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Messaging channels. This object is available in API version 63.0 and later.

Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

Special Access Rules

Fields

Field	Details
ChannelDefinitionId	Type reference Properties Create, Filter, Group, Sort, Update Description Specifies the ConversationChannelDefinition for the custom channel. This field is a relationship field. Relationship Name ChannelDefinition Refers To ConversationChannelDefinition
EventCapabilitiesIsInboundAcknowledgementEnabled	Type boolean Properties Create, Filter, Update Description Indicates whether the Salesforce admin has enabled read receipts and delivery receipts for inbound messages in the Messaging settings (`true`) or whether the admin hasn’t enabled these inbound acknowledgments (`false`). The default value is `false`, meaning inbound acknowledgments are disabled by default even if supported by the partner. This field is available in API version 65.0 and later. Use this field instead of HasInboundReceipts.
EventCapabilitiesIsProgressIndicatorEnabled	Type boolean Properties Create, Filter, Update Description Indicates whether the Salesforce admin has enabled AI agent progress indicators in the Messaging settings (`true`) or whether the admin hasn’t enabled progress indicators (`false`). The default value is `false`, meaning progress indicators for AI agents are disabled by default even if supported by the partner. This field is available in API version 65.0 and later.
EventCapabilitiesIsTypingIndicatorDisabled	Type boolean Properties Create, Filter, Update Description Indicates whether the Salesforce admin has enabled typing indicators for outbound messages in the Messaging settings (`false`) or whether the admin hasn’t enabled outbound typing indicators (`true`). The default value is `false`, meaning the outbound typing indicators are enabled by default. This field is available in API version 65.0 and later. Use this field instead of HasTypingIndicator.
HasInboundReceipts	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Available in API versions 63.0 to 65.0. In API version 66.0 and later, this field is removed. Use EventCapabilitiesIsInboundAcknowledgementEnabled instead. The default value is `false`.
HasTypingIndicator	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Available in API versions 63.0 to 65.0. In API version 66.0 and later, this field is removed. Use EventCapabilitiesIsTypingIndicatorDisabled instead.

Tooling API

CustomMsgChannel

Supported SOAP API Calls

Supported REST API Methods

Special Access Rules

Fields