| additionalConfigs |
- Field Type
- string
- Description
- A JSON string for extensible configuration settings not
covered by explicit fields. Allows additional voice
parameters to be stored without requiring schema
changes.
|
| developerName |
- Field Type
- string
- Description
- Required. Represents the API name of the voice
definition. This name must be unique across all voice
definitions. Can contain only underscores and
alphanumeric characters and must be unique in your org.
It must begin with a letter, not include spaces, not end
with an underscore, and not contain two consecutive
underscores.
|
| inboundFillerWordsBool |
- Field Type
- boolean
- Description
- Specifies whether filler words (such as "um" or "uh")
are included when processing inbound audio. When true,
filler words are preserved in the transcription output.
When false, they are stripped.
|
| inboundKeywords |
- Field Type
- string
- Description
- A JSON object of keywords or phrases with optional boost
weights that improve speech recognition accuracy for
inbound audio. Positive values increase recognition
priority; negative values suppress. Example:
{"keywords": {"Salesforce": 5, "Agentforce": 5,
"cancel": -10}}.
|
| inboundModel |
- Field Type
- string
- Description
- The speech-to-text model used to transcribe inbound
audio. References a deployed model record in
MktMLAIModel (e.g., sfdc_ai__Default_Nova_2_PhoneCall).
|
| label |
- Field Type
- string
- Description
- The user-facing label for this AiPlannerVoiceDef
component as it appears in the Salesforce UI.
|
| languageCode |
- Field Type
- string
- Description
- The BCP 47 language code specifying the language used
for voice processing, for example en-US for American
English or ja-JP for Japanese.
|
| outboundFillerSentences |
- Field Type
- string
- Description
- A JSON object of filler sentences the voice agent speaks
while processing a response, organized by category.
Helps maintain natural conversational flow during
pauses. Example: {"fillerSentences": {"waiting": ["Let
me look into that...", "Just a moment..."],
"confirmation": ["Got it, let me confirm that."],
"fallback": ["Sorry, could you repeat that?"]}}.
|
| outboundModel |
- Field Type
- string
- Description
- The text-to-speech model used to synthesize outbound
audio. References a deployed model record in
MktMLAIModel (e.g., sfdc_ai__Default_Eleven_Flash_V2).
|
| outboundSimilarity |
- Field Type
- double
- Description
- A value between 0 and 1 that controls how closely the
synthesized voice matches the selected voice profile.
Higher values produce a more faithful reproduction;
lower values allow more natural variation. Default is
typically 0.75.
|
| outboundSpeedNum |
- Field Type
- double
- Description
- A multiplier that controls the speaking rate of the
outbound voice. A value of 1.0 represents normal speed.
Typical range is 0.7 (slower) to 1.2 (faster), depending
on the voice persona's configured bounds.
|
| outboundStability |
- Field Type
- double
- Description
- A value between 0 and 1 that controls the consistency of
the outbound voice tone and delivery. Higher values
produce a more stable, predictable output; lower values
introduce more expressive variation. Default is
typically 0.65.
|
| outboundStyleExaggeration |
- Field Type
- double
- Description
- A value between 0 and 1 that amplifies the speaking
style of the selected voice. Higher values increase
expressiveness and emotional range in the synthesized
speech. A value of 0 produces neutral delivery.
|
| outboundVoice |
- Field Type
- string
- Description
- The name of the voice persona used for text-to-speech
synthesis in outbound audio (e.g.,
elevenlabs-Mark-en_US). Maps to a voice configuration
defined in the voice metadata layer.
|
| pronunciationDict |
- Field Type
- string
- Description
- A custom pronunciation dictionary that defines phonetic
overrides for how specific words or phrases are
pronounced by the text-to-speech engine. Useful for
brand names, technical terms, or unusual proper nouns.
|
| voiceIdentifier |
- Field Type
- string
- Description
- A unique identifier for the voice configuration,
typically the pre-computed hash ID from the voice
metadata layer (e.g., f64af13e6fb0). Used to reference
or distinguish this voice setup across planner
configurations.
|
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