Industries Common Resources Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Integrate the Engagement Objects Into Your CTI System
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
Apex Reference
This Apex reference goes into detail about the built-in Apex ConnectApi classes and interfaces.
For Apex-related objects and SOAP API calls, see Objects and SOAP API Calls and Headers for Apex in the SOAP API Developer Guide.
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ConnectApi Namespace
The ConnectApi namespace (also called Connect in Apex) provides classes for accessing the same data available in Connect REST API. Use Connect in Apex to create custom experiences in Salesforce. -
DataRetrieval Namespace
The DataRetrieval namespace provides classes to store the record details and conversation transcripts between customers and agents.