Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Care Management (Managed Package)

Clinical data from electronic health records (EHR) or other clinical systems is critical to planning, executing, and managing coordinated care plans for patients. You can integrate clinical data with Salesforce using several standard APIs to map messages from EHR systems into Health Cloud objects and fields.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

Starting with the Spring ’23 release, all development in Health Cloud will be built on the FHIR R4-aligned Integrated Care Management data model. Integrated Care Management is a care plan solution built directly on the core Salesforce platform. Unlike the older Care Plans model, there is no dependency on the Health Cloud managed package. The packaged objects in the Care Plans data model won’t be used for future development.

Note

The Health Cloud clinical data model is similar to the FHIR® standard. This supports easier and more straightforward clinical data integration from other source systems. When devising an implementation strategy, you or your integration partner map messages from the EHR system to the correct Health Cloud object. Data is replicated into the clinical data model with read-only access. Data that originates in the EHR or other clinical systems is view-only, so the source system remains the system of record.

EHR objects in Health Cloud package entity-relationship diagram

Agentforce Health Developer Guide

Care Management (Managed Package)