Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Claim Details

Output representation for the details of a claim record.

JSON example

1{
2  "claimId": "0Zkxx000000001dEAA",
3  "name": "Claim for Auto Accident",
4  "accountId": "001xx000003DGQyAAO",
5  "insurancePolicyId": "0YTx0000000001qEAA",
6  "lossDate": "2025-09-13",
7  "claimAttributes": [
8    {
9      "apiName": "PoliceReportNumber",
10      "value": "SF-2025-09-13-00123"
11    }
12  ],
13  "participants": [
14    {
15      "id": "0kaxx000000001dEAA",
16      "instanceKey": "part1",
17      "contactId": "003xx000003DGQyAAO",
18      "roles": [
19        "Driver"
20      ]
21    }
22  ],
23  "items": [
24    {
25      "id": "0koxx000000001dEAA",
26      "instanceKey": "item_vehicle_bumper_01",
27      "name": "Damaged Front Bumper",
28      "productCode": "AUTO-BUMPER-SEDAN",
29      "category": "Auto Physical Damage",
30      "insuredItemId": "02ixx0000004l5sAAA",
31      "insurancePolicyCoverageId": "0cvxx000000AbCdEfG",
32      "attributes": [
33        {
34          "apiName": "DamageSeverity",
35          "value": "Severe"
36        }
37      ],
38      "additionalFields": {
39        "RepairEstimate": 1575.50,
40        "IsDrivable": false
41      },
42      "relatedObjects": [
43          {
44            "relatedRecordId": "500xx000000OpQrStU",
45            "relatedRecordObjName": "Police_Report__c"
46          }
47        ],
48      "participantInstanceKey": "participant_driver_1"
49    }
50  ],
51  "errors": []
52}

Name	Type	Description	Filter Group and Version	Available Version
`accountId`	String	ID of the account that's associated with the claim.	Big, 65.0	65.0
`attributes`	Claim Attribute []	Attributes of the claim product.	Big, 65.0	65.0
`claimId`	String	ID of the claim.	Big, 65.0	65.0
`claimLossDate`	String	Date when the loss occurred. This parameter doesn't show the time of incident.	Big, 66.0	66.0
`claimReason`	String	Reason for the claim.	Big, 65.0	65.0
`claimReasonType`	String	Category that the claim reason belongs to.	Big, 65.0	65.0
`claimType`	String	Type of the claim.	Big, 65.0	65.0
`contextId`	String	ID of the context.	Big, 65.0	65.0
`errors`	Error Detail []	List of errors, including detailed information about each error.	Big, 65.0	65.0
`insurancePolicyId`	String	ID of the insurance policy on which the claim is raised.	Big, 65.0	65.0
`items`	Claim Item []	Details of the claim items.	Big, 65.0	65.0
`lossDate`	Date	Date and time when the loss occurred.	Big, 65.0	65.0
`lossType`	String	Type of loss for which the claim is initiated.	Big, 65.0	65.0
`name`	String	Name of the claim.	Big, 65.0	65.0
`participants`	Claim Participant []	Details of the claim participants.	Big, 65.0	65.0
`productCode`	String	Product code of the claim product.	Big, 65.0	65.0

Insurance Developer Guide

Claim Details