Service Cloud Chat Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
startChatWithWindow
Use the startChatWithWindow method to request
a chat from a button using the name of a window.
Usage
Requests a chat from the provided button using the provided window name. Available in API versions 28.0 and later.
Syntax
void startChatWithWindow(String buttonId, String windowName, (optional) String userId, (optional) Boolean fallback)
Parameters
| Name | Type | Description | Available Versions |
|---|---|---|---|
| buttonId | String | The ID of the chat button for which to request a chat in a new window. | Available in API versions 28.0 and later. |
| windowName | String | The name of the window. | Available in API versions 28.0 and later. |
| (Optional) userId | String | The Salesforce user ID of the agent to whom to directly route chats from the button. | Available in API versions 29.0 and later |
| (Optional) fallback | Boolean | Specifies whether to fall back to the button’s routing rules (true) or not (false) if the agent with the specified sfdcUserId is unavailable. | Available in API versions 29.0 and later |