Resolve Known Customer Account Action

Resolve contact details for a known customer account. For Person Accounts, returns the email address, phone number, full name, and person contact ID from the account record.

This action is available in API version 68.0 and later.

Special Access Rules

The Resolve Known Customer Account action is available in Enterprise and Unlimited Editions with Energy and Utilities Cloud.

Supported REST HTTP Methods

URI: /services/data/v68.0/actions/standard/resolveKnownCustomerAccount
Formats: JSON, XML
HTTP Methods: POST
Authentication: Authorization: Bearer token

Inputs

Input	Details
accountId	Type string Description Required. The ID of the account record to resolve contact details for.

Outputs

Output	Details
isPersonAccount	Type boolean Description Indicates whether the resolved account is a Person Account.
emailAddress	Type string Description The email address of the customer.
phoneNumber	Type string Description The phone number of the customer.
fullName	Type string Description The full name of the customer, made up of the first name and last name.
personContactId	Type string Description The ID of the person contact record associated with the Person Account.

Example

POST

This sample request is for the Resolve Known Customer Account action.

1{
2  "inputs": [
3    {
4      "accountId": "001xx000003GHijAAG"
5    }
6  ]
7}

This sample response is for the Resolve Known Customer Account action.

1[
2  {
3    "actionName": "resolveKnownCustomerAccount",
4    "errors": null,
5    "invocationId": null,
6    "isSuccess": true,
7    "outputValues": {
8      "isPersonAccount": true,
9      "emailAddress": "alex.rivera@example.com",
10      "phoneNumber": "415-555-0100",
11      "fullName": "Alex Rivera",
12      "personContactId": "003xx000004DKlmAAE"
13    },
14    "sortOrder": -1,
15    "version": 1
16  }
17]

Energy and Utilities Cloud Developer Guide