Get Transcript from Conversation Action

Gets the transcript for a specified conversation record such as voice call, messaging session, or chat transcript.

This action is available in API version 64.0 and later.

Special Access Rules

The Get Transcript from Conversation action is available in Home Health and Service Voice.

Supported REST HTTP Methods

URI: /services/data/v66.0/actions/custom/getTranscriptForConversation
Formats: JSON, XML
HTTP Methods: GET
Authentication: Authorization: Bearer token

Inputs

Input	Details
conversationRecordId	Type String Description Required The ID of the voice call, messaging session, or chat transcript to get the conversation transcript for.

Outputs

Output	Details
conversationTranscript	Type String Description The conversation transcript that’s associated with the specified voice call, messaging session, or chat transcript record.

Example

GET

This sample request is for the Get Transcript from Conversation action.

1[
2  {
3    "inputParameters": {
4      "conversationRecordId": "003XXXXXXXXXXXXXXX"
5    }
6  }
7]

This sample response is for the Get Transcript from Conversation action.

1{
2  "isSuccess": true,
3  "outputValues": {
4    "conversationTranscript": "Agent: Hello, how can I help you? <br>Customer: I need help with my quotes. <br>"
5  },
6  "errors": []
7}

Salesforce Health Cloud Developer Guide