Health Cloud Administration

Administer Health Cloud
Where Do I Start with Health Cloud?
Health Cloud Data Models
Health Cloud Provider Network and Relationship Management
Health Cloud Sales and Commercial Excellence
Health Cloud Utilization Management
Health Cloud for Life Sciences
Health Cloud for Insurance
Types of People in Health Cloud
Quick Start List for a Successful Health Cloud Implementation
Set Up Health Cloud
Use the Health Cloud - Admin App
Customize the Health Cloud Console
Customize the Health Cloud Apps
Contact Center for Health Cloud
Code Sets and Code Set Bundles
Reporting in Health Cloud
Flow for Health Cloud
OmniStudio for Health Cloud
Help Patients Connect with Providers
Protect Personal Health Information
Experience Cloud Sites
Intelligent Appointment Management
Virtual Care
Medication Management and Medication Review
Advanced Therapy Management
Intelligent Document Automation
Intelligent Document Reader
Intelligent Form Reader
Document Generation in Health Cloud
Manage Patient or Member Care to Improve Outcomes
Integrated Care Management
Care Coordination for Slack
Unified Health Scoring
Home Health
Provide Easy Access to Protocols and Articles in Health Cloud
Provide Assessments and Surveys for Gathering Information and Feedback
Crisis Support Center Management
Manage Your Network of Providers
Get to Know Provider Network Management
How Provider Network Management Works
Provider Network Management Data Model
Provider Enrollment
Set Up Provider Enrollment and Network Management
Set Up Licenses and Permissions for Provider Network Management
Verify Prerequisites for Setting up Provider Network Management
Configure OmniStudio Settings for Provider Network Management
Create User Roles for Admin and Standard Users
Create the Carrier Record Type for Account
Assign the Carrier Record Type for Accounts to User Profiles
Create the Provider Record Type for Contract
Assign Languages to the Person Account Record Type
Set Up an Experience Cloud Site for Provider Network Management
Set Up DocuSign Integration for Provider Network Management
Upload the Provider Credentialing DocuSign Template to Your DocuSign Account
Update the Credentialing OmniScript to Use Your DocuSign Template
Update the Verification OmniScript to Use Your DocuSign Template
Set Up Your DocuSign Account Site as a Trusted Site
Set Up Your DocuSign Account Site as a Trusted Site in Experience Site Builder
Enable Sharing Settings for Provider Network Management
Configure Field Level Security for Provider Network Management
Configure Remote Site Settings for Provider Network Management
Set Up the Lead Record Page Layout for Provider Recruitment Process
Set Up the Person Account Record Page Layout for Provider Verification Process
Network Participations
Provider Network Contract Management
Behavioral Health App
Help High-Risk Patients and Members
Manage Care Requests
Verify Patient Benefits
Support Emergency Response Management and Contact Tracing
Use Care Programs to Track and Manage Cohorts of Patients and Members
Remote Monitoring Patients
Process Insurance Claims from External Sources
Automate Key User Tasks with Flows
Set up Action Plans
Manage Campaigns
Support and Manage Provider Referrals
CRM Analytics and Artificial Intelligence
Manage Commercial Excellence
Manage Inventories, Surgical Cases, and Cycle Counts with Intelligent Sales
Support Health Cloud for Mobile Users
Enhanced Timeline
Actionable Relationship Center in Health Cloud
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Update the Credentialing OmniScript to Use Your DocuSign Template

Help your credentialing specialists generate a credentialing application form when providers complete the credentialing process. Add the provider credentialing DocuSign template that you uploaded to your DocuSign account to the Credentialing OmniScript. The DataRaptor interface in the OmniScript uses all the input given by providers and generates the credentialing application based on this template.

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

User Permissions Needed
To update an OmniScript: OmniStudio Admin permission set
  1. From the App Launcher, find and select OmniScripts.
  2. Select the HealthCloudPNMProviderCredentialingApplicationPortalUser OmniScript, and click New Version.
  3. Go to the Consent step and select the Sign your application electronically button.
  4. In the Properties pane, go to DocuSign Templates, and click Add Template.
  5. Provide the details of the credentialing application DocuSign template that’s uploaded to your DocuSign account.
    • Template: Provider App Template
    • DR Interface: HealthCloudPNMTransformCredentialingDocusign
    • Signer Name: %FirstName% %LastName%
    • Signer Email: %ProviderInformation:OfficeEmail%
    • Template Role: Provider
  6. Save your changes.
  7. Back on the Consent step, select the consent terms.
  8. In the Properties pane, edit the Text field and replace the sample terms of use with the actual terms of your organization.
  9. Save your changes.
  10. Activate the OmniScript.