Agentforce Health Developer Guide

Agentforce Health Developer Guide
Health Cloud Data Model
Health Cloud Associated Objects
Health Cloud Fields on Standard Objects
Health Cloud Platform Events
Working With Electronic Health Records
Emergency Response Management
Apex Reference
Health Cloud Business APIs
Health Cloud Tooling API Objects
Health Cloud Standard Invocable Actions
Book Appointment Action
Cancel Appointment Action
Create Referral Action
Create Quote for Home Visits Action
Create Template of Service Appointment Action
Get Data Using Context Definition Action
Get Resources Action
Get Resources for Manual Scheduling Action
Get Slots Action
Get Appointment Slots Action
Get Transcript from Conversation Action
Handle Resource Absence Action
Process Received Document Action
Parse Eligibility and Benefit Verification (EBV) FHIR Response Action
Build Eligibility and Benefit Verification (EBV) Request Action
Parse Eligibility and Benefit Verification (EBV) Response Action
Parse Conversation Response Action
Reschedule Recurring Home Visits Action
Schedule Group Visits Action
Schedule Home Visit Action
Schedule Home Visits Manually Action
Schedule Recurring Home Visit Action
Update Appointment Action
Serialize Identity Verification Context Action
Validate Identity Verification Answers Action
Metadata Types
Health Cloud FHIR APIs
MuleSoft Direct Integrations
API End-of-Life Policy
PDF

Parse Conversation Response Action

Parses the JSON response from the Parse Conversation Inquiries prompt template from a contact center conversation transcript into a conversation summary, a resolution status, extracted inquiries, and an inquiry count.

This action is available in API version 68.0 and later.

Supported REST HTTP Methods

URI
/services/data/vXX.X/actions/standard/parseConversationResponse
Formats
JSON, XML
HTTP Methods
POST
Authentication
Authorization: Bearer token

Inputs

Input Details
promptResponse
Type
String
Description
Required
The raw JSON response generated by the Parse Conversation Inquiries prompt template from a contact center conversation transcript.

Outputs

Output Details
conversationSummary
Type
String
Description
An overall summary of the contact center conversation.
inquiryCount
Type
Integer
Description
The number of inquiries extracted from the conversation.
isConversationResolved
Type
Boolean
Description
Indicates whether the entire conversation was resolved (true) or not (false).
parsedInquiries
Type
List
Description
The inquiries extracted from the conversation, each with a subject, description, and resolved flag. Loop over this collection to create a case for each inquiry.

Example

Sample Request

Sample Response