ContactPointOttSvc

Represents a contact point for an over-the-top (OTT) messaging service, such as WhatsApp. This object is available in API version 68.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
ActiveFromDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time the contact point OTT service becomes active.
ActiveToDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time the contact point OTT service stops being active.
BestTimeToContactEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description The end of the best time window to contact the contact point OTT service.
BestTimeToContactStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description The start of the best time window to contact the contact point OTT service.
BestTimeToContactTimeZone	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Time zone used to determine the best time to contact the contact point OTT service.
BusinessPortfolioIdentifier	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The Meta Business Manager ID (BMID) for WhatsApp. Also called the Meta Business Portfolio.
ChannelCodeSender	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The unique identifier of the channel sending messages.
Country	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The country where the contact point OTT service is located.
EngagementChannelTypeId	Type reference Properties Create, Filter, Group, Sort, Update Description The ID of the associated engagement channel type record. This is a relationship field. Relationship Name EngagementChannelType Relationship Type Lookup Refers To EngagementChannelType
IsPrimary	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the contact point OTT service is the primary contact. The default value is `false`.
IsUndeliverable	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the contact point OTT service is undeliverable. The default value is `false`.
IsVerified	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the contact point OTT service is verified. The default value is `false`.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (`LastReferencedDate`) and not viewed.
Name	Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the contact point OTT service record.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The ID of the user or group that owns this record. This is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ParentId	Type reference Properties Create, Filter, Group, Sort, Update Description The ID of the parent record. This is a polymorphic relationship field. Relationship Name Parent Relationship Type Lookup Refers To Account, Contact, Individual, Lead
PhoneNumber	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The phone number of the contact point OTT service.
PreferenceRank	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The rank of this contact point OTT service among the preferred methods of contact.
ProfileFirstCreatedDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the contact point OTT service profile was first created.
ProfileLastUpdatedDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the contact point OTT service profile was last updated.
ProfileOccurrenceCount	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The number of profile occurrences for the contact point OTT service record.
UsageType	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The usage type for the contact point OTT service. Possible values are: `Home` `Inactive` `Temporary` `Work`
UserIdentifier	Type string Properties Create, Filter, Group, Sort, Update Description The identifier that the messaging platform assigns to this contact point OTT service account.
UserName	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Unique identifier for the user’s account.

Object Reference for the Salesforce Platform

ContactPointOttSvc

Supported Calls

Fields