AI Agent Session DMO

Object API Name: ssot__AiAgentSession__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• IndividualId has a FOREIGNKEY relationship with the Individual DMO Id field.
• RelatedVoiceCallId has a FOREIGNKEY relationship with the Voice Call DMO Id field.
• PreviousSessionId has a FOREIGNKEY relationship with the AI Agent Session DMO Id field.
• OwnerUserId has a FOREIGNKEY relationship with the User DMO Id field.
• ConversationId has a FOREIGNKEY relationship with the Conversation DMO Id field.

• AiAgentChannelType
• AiAgentSessionEndType
• cdp_sys_record_currency
• ConversationId
• DataSourceId
• DataSourceObjectId
• EndTimestamp
• ExternalSourceId
• Id
• IndividualId
• InternalOrganizationId
• KQ_ConversationId
• KQ_Id
• KQ_IndividualId
• KQ_OwnerUserId
• KQ_PreviousSessionId
• KQ_RelatedVoiceCallId
• OwnerUserId
• PreviousSessionId
• RelatedMessagingSessionId
• RelatedVoiceCallId
• SessionOwnerId
• SessionOwnerObject
• StartTimestamp
• VariableText

• Field API Name: ssot__AiAgentChannelType__c
• Data Type: TEXT
• Description: The type of the communication channel through which the session was initiated.

• Field API Name: ssot__AiAgentSessionEndType__c
• Data Type: TEXT
• Description: The reason the session ended. Possible values are resolved, escalated, deflected, and other.

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ssot__ConversationId__c
• Data Type: TEXT
• Description: Optional foreign-key relationship with the Conversation Entity.

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__EndTimestamp__c
• Data Type: DATETIME
• Description: The timestamp when the session concluded or timed out.

• Field API Name: ssot__ExternalSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for the AiAgentSession record. Maximum size is 15 characters.

• Field API Name: ssot__IndividualId__c
• Data Type: TEXT
• Description: The ID of the Individual record for the session owner participant. This field is populated only if the type of the Session Owner Object is Individual.

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: KQ_ConversationId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ConversationId

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: KQ_IndividualId__c
• Data Type: TEXT
• Description: Key Qualifier system field for IndividualId

• Field API Name: KQ_OwnerUserId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OwnerUserId

• Field API Name: KQ_PreviousSessionId__c
• Data Type: TEXT
• Description: Key Qualifier system field for PreviousSessionId

• Field API Name: KQ_RelatedVoiceCallId__c
• Data Type: TEXT
• Description: Key Qualifier system field for RelatedVoiceCallId

• Field API Name: ssot__OwnerUserId__c
• Data Type: TEXT
• Description: Reference to the User record that represents the participant. Populated only if the participant record’s DMO type is User.

• Field API Name: ssot__PreviousSessionId__c
• Data Type: TEXT
• Description: The ID of the previous AI agent session in a multi-agent scenario.

• Field API Name: ssot__RelatedMessagingSessionId__c
• Data Type: TEXT
• Description: An ID that links the AI agent session to the messaging session from which it was initiated.

• Field API Name: ssot__RelatedVoiceCallId__c
• Data Type: TEXT
• Description: An ID that links the session to the voice call from which it was initiated.

• Field API Name: ssot__SessionOwnerId__c
• Data Type: TEXT
• Description: The ID of the record of the participant who initiated the session.

• Field API Name: ssot__SessionOwnerObject__c
• Data Type: TEXT
• Description: The name of the Data Model Object (DMO) the Session Owner record belongs to, for example, Individual.

• Field API Name: ssot__StartTimestamp__c
• Data Type: DATETIME
• Description: The timestamp when the session was initiated.

• Field API Name: ssot__VariableText__c
• Data Type: TEXT
• Description: JSON key-value pairs for contextual session data used by agents during interactions.