Conversation Entry DMO

Object API Name: std__ConversationEntryDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• SourceId has a FOREIGNKEY relationship with the Video Call DMO Id field.
• EngagementParticipantId has a FOREIGNKEY relationship with the Engagement Channel Participant DMO Id field.
• ConversationId has a FOREIGNKEY relationship with the Conversation DMO Id field.
• SourceId has a FOREIGNKEY relationship with the Voice Call DMO Id field.
• ParentEntryId has a FOREIGNKEY relationship with the Conversation Entry DMO Id field.

• cdp_sys_record_currency
• ClientDateTime
• ConversationEntrySequenceNumber
• ConversationEntryStatus
• ConversationEntryType
• ConversationEntryVisibilityType
• ConversationId
• CreatedDate
• DataSourceApplicationName
• DataSourceId
• DataSourceObjectId
• DurationSecondsCount
• EngagementParticipantId
• ExternalRecordId
• Id
• InternalOrganizationId
• IsExternallyVisible
• Language
• LastModifiedDate
• Modality
• ParentEntryId
• PayloadText
• SequenceNumber
• SourceId
• SourceObject
• TranscriptedDateTime
• VersionNumber

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ClientDateTime__c
• Data Type: DATETIME
• Description: The timestamp recorded when the client created the entry. This is a unique value and is used for ordering.

• Field API Name: std__ConversationEntrySequenceNumber__c
• Data Type: TEXT
• Description: If the Conversation consists of multiple Entries, which position in the ordered sequence of entries this record occupies.

• Field API Name: std__ConversationEntryStatus__c
• Data Type: TEXT
• Description: The status of the message sent by the author. The valid values include: Delivered, Error, Pending, Read, Sent.

• Field API Name: std__ConversationEntryType__c
• Data Type: TEXT
• Description: Types of Conversation Entries include: text, AdminOptedIn, AdminOptedOut, BotEscalated, and ChatbotClosedIdleSession.

• Field API Name: std__ConversationEntryVisibilityType__c
• Data Type: TEXT
• Description: Conversation Entry Visibility Type values: Visible, Not Visible.

• Field API Name: std__ConversationId__c
• Data Type: TEXT
• Description: The MessagingSession ID this entry belongs to.

• Field API Name: std__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

• Field API Name: std__DataSourceApplicationName__c
• Data Type: TEXT
• Description: The name of an application on the Data Source which created the record. In Data Cloud entities that store records originating in multiple applications, this can be used to filter them.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DurationSecondsCount__c
• Data Type: DOUBLE
• Description: The length of the Entry in seconds.

• Field API Name: std__EngagementParticipantId__c
• Data Type: TEXT
• Description: An actor in the conversation, for example an Individual, AccountContact, Lead, User or Bot.

• Field API Name: std__ExternalRecordId__c
• Data Type: TEXT
• Description: The corresponding record Id from an external data source system.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ConversationEntry record. Maximum size is 255 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsExternallyVisible__c
• Data Type: TEXT
• Description: Alphanumeric string representing the is externally visible.

• Field API Name: std__Language__c
• Data Type: TEXT
• Description: A language that data is translated into.

• Field API Name: std__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when a user last modified this record.

• Field API Name: std__Modality__c
• Data Type: TEXT
• Description: Indicates the interaction mode when the conversation entry was created. Used to differentiate between voice-based and text-based messaging interactions

• Field API Name: std__ParentEntryId__c
• Data Type: TEXT
• Description: Denotes the ID of a previous Conversation Entry record to establish a relationship between the current entry and its ancestor entry

• Field API Name: std__PayloadText__c
• Data Type: TEXT
• Description: The message or event sent by the author.

• Field API Name: std__SequenceNumber__c
• Data Type: DOUBLE
• Description: When a transcript consists of multiple entries, this field can be used to define the order in which they must beread or consumed.

• Field API Name: std__SourceId__c
• Data Type: TEXT
• Description: The type of Conversational Channel Engagement (Voice Call, Video Call, Messaging Session or Email Message) that the conversation entry is sourced to.

• Field API Name: std__SourceObject__c
• Data Type: TEXT
• Description: Stores the name of the object identified by ConversationalChannelEngagementObjectId, For example, VoiceCall or MessagingSession.

• Field API Name: std__TranscriptedDateTime__c
• Data Type: DATETIME
• Description: The timestamp recorded when the transcription process completed.

• Field API Name: std__VersionNumber__c
• Data Type: TEXT
• Description: Versions of a conversation entry may be stored for changes or language translations.