TMF621 v4 Trouble Ticket Management API
The TMF Trouble Ticket API (TMF 621) provides a standardised client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer or another system.
The API supports the ability to send requests to create a new trouble ticket specifying the nature and severity of the trouble or issue as well as all necessary related information. The API also includes mechanisms to search for and update existing trouble tickets.
The Trouble Ticket Management API is certified by TM Forum.
- For TMF Open API release and specification version, see Industry API Version.
- For resource mappings, see TMF621 v4 Resource Mappings.
- For use cases, see TMF621 v4 Use Cases.
Starting from Summer'26, TMF621 v4 Trouble Ticket Management API will be redacted. It is recommended to use TMF621 v5 Trouble Ticket Management API.
TMF621 v4 resources are available as static resources. Import the TMF621 v4 components to your Salesforce org. See Import TMFOpenAPI Static Resources.
TMF621 v4 API uses the following URL format:
{https://MyDomainLoginUrl}/services/apexrest/{namespace}/tmforum/troubleticket/v57.0/troubleticket.
To access and use the TMF621 v4 API:
- Read and accept the terms and conditions of usage. See Accept Terms and Enable Access.
- Authorize and use a connected app and an OAuth 2.0 authorization flow. See Authorize Access.
- Trigger the API call. Refer the above section for sample URL.
- Use the TMF621 API available resources and API endpoints. See TMF621 v4 Resource Mappings and TMF621 API Endpoints.
- Based on the requirements, extend and customize TMF621 API. Extend the TMF621 API.