User Verification for Android
Pass user verification information to Salesforce to ensure that your customers get the best experience with an agent.
This feature requires version 1.2.0 or later of the Messaging for In-App SDK.
This article applies to the following implementations:
UI SDK | Core SDK |
---|---|
✅ | ✅ |
Before you can use the SDK for user verification, you must upload the appropriate keys to Salesforce. To learn about and set up User Verification, see User Verification in Salesforce Help.
Currently, this feature supports JWT tokens. Also, we don’t support chatting with verified users alongside unverified users. Your implementation must be designed for either verified users or unverified users.
- When creating the
UIConfiguration
orCoreConfiguration
object, add the optionalisUserVerificationRequired
argument and set it totrue
. See theCoreConfiguration
reference documentation. - Implement the
UserVerificationProvider
interface. This provider contains theuserVerificationChallenge
method, which the SDK calls when it requires user verification information. - Add your provider to the SDK using the
CoreClient.registerUserVerificationProvider
property. See theCoreClient
reference documentation. - Revoke the token when the user logs out by calling
CoreClient.revokeToken
. See theCoreClient
reference documentation.
This sample code requires the configuration object that you created when setting up the UI SDK or the Core SDK. See Build a UI SDK App or Build a Core SDK App for more information.
After you register your provider, the SDK automatically calls the userVerificationChallenge
method when it needs a valid token.