Workshop Overview

In this workshop, you’ll work on the Coral Cloud Resorts application. Coral Cloud Resorts is a fictional resort that uses data and artificial intelligence to deliver highly personalized experiences to their guests at their beachfront locations.

• In Chapter 1, you'll use Data Cloud to unify, harmonize, and activate data from different data sources, including Salesforce CRM and Amazon S3.
• In Chapter 2, you'll use Prompt Builder to bring generative AI into Coral Cloud Resorts' business workflows. You'll build different types of prompt templates grounded in Coral Cloud Resorts' customer data.
• In Chapter 3, you'll create different types of custom actions to extend the capabilities of Agentforce Agents.
• In Chapter 4, you'll deploy an Agenforce Service Agent to an Experience Cloud site.
• In Chapter 5, you'll use Retrieval Augmented Generation to ground prompts with unstructured data.
• In Chapter 6, you'll create advanced prompt templates, and execute them from Apex and REST APIs.

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The workshop is available as guided workshop, like the Agentforce NOW tour. You can also walk through the workshop on your own time as self-service workshop.