Ground Agentforce on Your Own Website
Ground Agentforce on your own website to provide users with reliable, scoped responses. With Data 360's Web Content connectors, you can ingest content from your organization's marketing, ecommerce, documentation, or other website. Offer your users an agentic experience in Salesforce or on any other site.
Learn the entire process for grounding Agentforce on your website, from content ingestion strategy to building a prompt with Data 360 and Agentforce. This workflow can vary, depending on which website you use as a content source. Throughout this guide, examples show steps applied in practice.
Deploying an AI agent that’s grounded on your own website provides users with accurate, relevant responses.
- Grounding Agentforce on your own website provides users with up-to-date scoped responses, based on your organization's trusted information sources.
- Keeping users on your site discourages them from searching elsewhere for answers about your products or services.
- Improve user trust by generating inline citations that link directly to sources on your website.
- With this approach, you employ your existing content investments and maximize their value, helping you reduce overall operational and maintenance costs.
Available in: All Editions supported by Data 360, excluding Government Cloud. See Data 360 edition availability.
Make sure that you have the Data Cloud Provisioning license.
| Task | User Permissions |
|---|---|
| To create a Web Content connection | System Admin or Data 360 Architect |
| To create a UDLO and UDMO | Data 360 Architect |
| To create a search index | Data 360 Architect |
| To create a retriever (Agentforce Studio) | Data 360 Architect and Data Space access |
- Step 1: Strategize Website Ingestion: Plan your website ingestion, select a Web Content connector, and define filtering for the content you want to ground on.
- Step 2: Set Up a Web Content Connector and Verify Content Ingestion: Create the connector, apply your filtering decisions, and confirm that the content ingests into Data 360.
- Step 3: Create Search Index and Retriever: Create the search index and retriever that your agent will use over the ingested website content.
- Step 4: Build and Test a Prompt in Prompt Builder: Build and test the Flex prompt that connects the user’s question to retrieved website content.