AppExchange Publishing Guide
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AppExchange Checkout FAQ
This section contains a list of frequently asked questions about AppExchange Checkout.
- How do I sign up for Checkout?
- Can I have multiple listings for one application?
- Do you support pricing that is not per user per month, for example, a price of $5,000 per year per Salesforce instance?
- Can I have multiple pricing plans available on my listing?
- How do I manage my pricing plans for Checkout?
- Do customers have to purchase my app through the AppExchange or can I add them as customers in Stripe?
- Can my customer switch between payment plans on the AppExchange?
- Does a license automatically become inactive if a credit card is declined?
- Does Checkout replace the LMA? Will the LMA still control license status (Active/Trial) or are licenses active for any purchase made through Checkout?
- Does Checkout support payment in multiple currencies?
- Is Checkout available for all countries?
- Does Checkout support Value Added Tax (VAT)? How do you configure VAT?
- Is there a minimum revenue share? For example, if the 15% falls below $1.00, is the revenue share still 15%?
- Does the revenue share apply to non-Checkout processed transactions?
- How does billing work when customers add/remove licenses during the month?
- How does Checkout affect existing processes, such as lead management, Trialforce and trial licenses? For example, how will Checkout signup interact with lead processing?
- How should I handle invoices for my customers?
- If an Admin installs the app, can someone else in the company go to their AppExchange account to Buy Now?