Key Objects in the Channel Order App

Before you start placing orders using the COA, you should be familiar with the following terms/objects.

• Contract Terms: This object defines how you are able to sell products to customers, according to your contract with salesforce.com.
• Product Catalog: This object defines the list of products you can sell under your contact and the associated revenue sharing details.
• Service Order and Service Order Detail: These two objects are used to submit the details of your orders to salesforce.com. The Channel Order App collects the necessary data and populates these objects automatically. 
• Customer: This custom object in the Channel Order App package stores the name, org ID, and address information for each of your customers. The Service Order has a lookup to this object to obtain the customer information for your order.