ISVforce Guide

Introduction
ISVforce Quick Start
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Key Objects in the Channel Order App
Installing and Configuring the Channel Order App
Managing Contract Terms and Product Catalogs
Submitting and Managing Orders
Using the Partner Order Submit API
Managing Licenses
Provide a Free Trial
Supporting Your Customers
Upgrading Your App
Appendices
Glossary
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Key Objects in the Channel Order App

Before you start placing orders using the COA, you should be familiar with the following terms/objects.
  • Contract Terms: This object defines how you are able to sell products to customers, according to your contract with salesforce.com.
  • Product Catalog: This object defines the list of products you can sell under your contact and the associated revenue sharing details.
  • Service Order and Service Order Detail: These two objects are used to submit the details of your orders to salesforce.com. The Channel Order App collects the necessary data and populates these objects automatically. 
  • Customer: This custom object in the Channel Order App package stores the name, org ID, and address information for each of your customers. The Service Order has a lookup to this object to obtain the customer information for your order.