Object Reference for Salesforce and Force.com

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QuickText

This object stores a snippet of text that allows an agent to send a quick response to a customer in the Live Agent console. This object is available in API version 24.0 and later.

Supported Calls

create(),  delete(),  describeLayout(),  describeSObjects(),  getDeleted(),  getUpdated(),  query(),  retrieve(),  search(),  undelete(),  update(),  upsert()

Fields

Field Name Details
Category
Type
picklist
Properties
Create, Filter, Group, Sort, Update
Description
A customizable picklist that can be used to group multiple related Quick Text records together
Channel
Type
picklist
Properties
Create, Filter, Nillable, Update
Description
A multi-select picklist that can be used to specify where specific Quick Text messages should be available, such as in Live Agent or in the Email publisher in Case Feed.
LastReferencedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
Message
Type
textarea
Properties
Create, Filter (unavailable in API version 25.0 and later), Sort (unavailable in API version 25.0 and later), Update
Description
The content of the Quick Text record
Name
Type
string
Properties
Create, Filter (unavailable in API version 25.0 and later), Group, Sort (unavailable in API version 25.0 and later), Update
Description
A descriptive label for the Quick Text record
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
ID of the User who owns the Quick Text record

Usage

Use this object to create and manage the Quick Text messages available to agents in the Live Agent console.  You can categorize multiple QuickText records into groups using the Category field.  The Category field can also be a parent to multiple custom dependent Picklist fields to create a hierarchical structure of categories.