QuickText

This object stores a snippet of text that allows users to send a quick response to a customer. Use quick text to create greetings, answers to common questions, short notes, and more. This object is available in API version 24.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Name	Details
Category	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A customizable picklist that can be used to group multiple related quick text records together
Channel	Type picklist Properties Create, Defaulted on create, Filter, Nillable, Update Description A multi-select picklist that can be used to specify where specific quick text messages are available, such as in Chat or in the Email publisher in Case Feed.
FolderId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Returns the ID of the folder that contains the quick text. Available in API version 44.0 and later.
FolderName	Type string Properties Filter, Nillable, Sort Description Name of the folder that contains the quick text. Available in API version 44.0 and later.
LastReferencedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
Message	Type textarea Properties Create, Filter (unavailable in API version 25.0 and later), Sort (unavailable in API version 25.0 and later), Update Description The content of the quick text record
Name	Type string Properties Create, Filter (unavailable in API version 25.0 and later), Group, Sort (unavailable in API version 25.0 and later), Update Description A descriptive label for the quick text record
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the User or Queue that owns the quick text record

Usage

Use this object to create and manage the quick text messages available to users. You can categorize multiple quick text records into groups using the Category field. The Category field can also be a parent to multiple custom-dependent Picklist fields to create a hierarchical structure of categories.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

QuickTextHistory: History is available for tracked fields of the object.
QuickTextOwnerSharingRule: Sharing rules are available for the object.
QuickTextShare: Sharing is available for the object.

Object Reference for Salesforce and Lightning Platform

QuickText

Supported Calls

Fields

Usage

Associated Objects