Salesforce1 Mobile App Admin Guide

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How Actions Work with and without Chatter

You can put actions to work regardless of whether Chatter or publisher actions are enabled. However, certain actions might not show up in the full Salesforce site or in Salesforce1, depending on your organization’s settings.

Publisher actions available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, Database.com, and Developer Editions

Custom canvas actions available in: Professional (with Force.com Canvas enabled), Enterprise, Performance, Unlimited, and Developer Editions

You can enable or disable Chatter for your organization in Setup at Customize | Chatter | Settings. If Chatter is enabled, on that page you'll see the Enable Publisher Actions checkbox, which controls whether the actions that you create display in the Chatter publisher.

If you have Chatter and publisher actions disabled, you can still create global and object-specific actions, which appear only in Salesforce1. You just won’t have the standard Chatter actions such as Post, File, Link, Poll, and Thanks available.

Chatter Off, Actions Off Chatter On, Actions Off Chatter On, Actions On
Global actions can be created. Yes Yes Yes
Global action lists can be customized. Yes Yes Yes
Object-specific actions can be created. Yes Yes Yes
Object-specific action lists can be customized. Yes Yes Yes
Actions appear on the Home page and Chatter home page in the full Salesforce site. No Yes1 Yes
Actions appear in object feeds in the full Salesforce site. No Yes1,2 Yes2
The action bar is available on the Feed in Salesforce1. No3 Yes4 Yes
The action bar is available on the record view in Salesforce1. Yes5 Yes6 Yes6
The action bar is available on Flexible Pages in Salesforce1. Yes5 Yes Yes
Footnotes:
  1. If publisher actions aren’t enabled, only standard Chatter actions (Post, File, Link, Poll, and Thanks) appear in the Chatter publisher in the full Salesforce site.
  2. The Chatter feed appears on an object’s detail page in the full Salesforce site only for objects that have Feed Tracking enabled.
  3. When Chatter is disabled, the Feed item isn’t available in Salesforce1.
  4. When Chatter is enabled but publisher actions are disabled, standard and nonstandard actions appear in the action bar in Salesforce1 or in third-party apps that use action lists. Nonstandard actions include Create, Update, Log a Call, custom actions, and Mobile Smart Actions.
  5. When Chatter and publisher actions are disabled, only nonstandard actions appear in the action bar in Salesforce1 or in third-party apps that use action lists. Nonstandard actions include Create, Update, Log a Call, custom actions, and Mobile Smart Actions.
  6. If Feed Tracking is not enabled on the object, only nonstandard actions appear in the action bar in Salesforce1 or in third-party apps that use action lists. Nonstandard actions include Create, Update, Log a Call, custom actions, and Mobile Smart Actions.