Salesforce1 Mobile App Admin Guide
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Configure Offline Access to Salesforce1
| Available in: All editions except Database.com |
Offline access is enabled by default when you install one of the Salesforce1 downloadable apps. You can manage this setting in Setup from .
When offline access is enabled, data is downloaded to each user’s mobile device based on the objects in the Recent section of the Salesforce1 navigation menu, and on the user’s most recently viewed records. Data is encrypted and stored in a secure, persistent cache. This table lists the elements that are available offline.
| Salesforce1 Element | Available for Offline Use |
|---|---|
| Navigation Menu | Yes |
| Global Search | Previous searches only |
| Notifications | Previously viewed only |
| Feeds, Groups, and People | Previously viewed only |
| Today | Recent Event and Agenda cards on the main view; individual mobile event records available if previously viewed |
| Salesforce Events | Previously viewed only |
| Recent Objects | Yes (top five) |
| Other Objects | No |
| Record Details | Yes (15 most recent records) |
| Related Records | Previously viewed only |
| List Views | No |
| Tasks | Only tasks from the first page of the My Tasks list (up to 10 tasks), and only if the list was previously viewed or after the user syncs |
| Dashboards | Yes (top five) |
| Approvals (submit, approve, or reject) | No |
| Visualforce pages | No |
| Canvas Apps | No |
| Flexible Pages | No |
| Settings | Yes |
When users switch to Salesforce1, their data is cached, which refreshes the local data store. When a user switches to another app, the user’s data is cached automatically if the existing cache is over one hour old.
Users can manually cache their data and refresh that cache at any time (for example, before switching into airplane mode or entering an area with no service), from in the Salesforce1 navigation menu.
