Salesforce1 Mobile App Admin Guide

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Introducing the Salesforce1 Apps

The Salesforce1 apps are Salesforce on-the-go! These enterprise-class mobile apps give your users real-time access to the same information that they see in the office, but organized for getting work done in those precious free moments when they’re between customer meetings, waiting for a flight...even when they’re in line for coffee.

You can get Salesforce1 in different ways:
  • As a downloadable app from the App Store and Google Play™. Users can install it directly on Apple® and Android™ mobile devices.
  • As a mobile browser app that runs in supported mobile browsers on Android, Apple, BlackBerry, and Windows 8.1 mobile devices. This option doesn’t require anything to be installed.

Supported Devices

The way users access Salesforce1 depends on whether they are using one of the downloadable apps or the mobile browser app.

You can run the Salesforce1 downloadable apps on these mobile devices.

  • Apple mobile devices with iOS 7 or later:
    • iPhone® 4 and later models
    • iPad® 2 and later models (including the iPad mini)
  • Android phones with Android 4.2 or later

You can access the Salesforce1 mobile browser app in these environments.

  • Apple Safari® browser on iPad® 2 and later models (including the iPad mini) and iPhone® 4 and later models, with iOS 7 or later
  • BlackBerry® Browser on BlackBerry Z10 devices with BlackBerry OS 10.2 or later and BlackBerry Z30 devices with BlackBerry OS 10.2.1.3175 or later. (Salesforce1 isn’t supported on BlackBerry Q10 devices.)
  • Good Access™ secure mobile browser on Android™ mobile devices with Android 4.2 or later and on Apple® mobile devices with iOS 7 or later.

    Good Access™ secure mobile browser doesn’t support uploading files.

    Note

  • Google Chrome browser on Android phones, and Google® Nexus 7™ and Nexus 10™ tablets, with Android 4.2 or later.
  • Microsoft® Internet Explorer® 11 browser on Nokia™ Lumia™ 1020 and HTC™ 8X phones with Windows® 8.1. (Salesforce1 isn’t supported on mobile phones with Windows 8.0 or on Windows tablets.)