Salesforce Console Integration Toolkit Developer Guide
jNewer Version Available
declineAgentWork
Declines a work item that’s assigned to an agent. Available in API versions 32.0 and
later.
Syntax
1sforce.console.presence.declineAgentWork(workId:String, (optional) callback:function)Arguments
| Name | Type | Description |
|---|---|---|
| workId | String | The ID of the work item that the agent declines. |
| callback | function | JavaScript method to call when an agent declines the work item associated with the workId. |
Sample Code–Visualforce
1<apex:page >
2 <apex:includeScript value="/support/console/34.0/integration.js"/>
3 <a href="#" onClick="testAcceptWork();return false;">Accept Assigned Work Item</a>
4
5 <script type="text/javascript">
6 function testAcceptWork() {
7 //First get the ID of the assigned work item to accept it
8 sforce.console.presence.getAgentWorks(function(result) {
9 if (result.success) {
10 var works = JSON.parse(result.works);
11 var work = works[0];
12 if (!work.isEngaged) {
13 //Now that we have the assigned work item ID, we can accept it
14 sforce.console.presence.acceptAgentWork(work.workId, function(result) {
15 if (result.success) {
16 alert('Accepted work successfully');
17 } else {
18 alert('Accept work failed');
19 }
20 });
21 } else {
22 alert('The work item has already been accepted');
23 }
24 }
25 });
26 }
27 </script>
28</apex:page>